Terms And Conditions

Payments

Bookings including travel dates from Dec 20 to Jan 10 and for Easter week require full payment in order to be confirmed and are non-refundable.

Other than these holiday periods, final prepayment is due 45 days prior to arrival. Bookings confirmed within 45 days of arrival require payment in full within 5 working days.

Payment by credit card:

CostaRicaIndex.com accepts; Visa, MasterCard and American Express.

A confirmation will be sent by email once full payment is verified.

Original vouchers can only be mailed to the address to which your credit card bill is mailed or our tour guide will exchange your email confirmation at the airport for original vouchers. If you require original vouchers to be sent to you by courier, a charge of $12.00 will be added to your bill for this service.

Important: The Credit Card used must be of one of the persons that is using the services since a photocopy of the card and a valid ID will be required upon clients arrival to its Destination.

Notice: Once reservations have been confirmed there is a charge of US$25 to modify the reservations.

Cancellation Policy

Rights to refunds if you change or cancel your reservation is limited. The following fees apply: (Supplier refers to hotels, car rental companies, tour operators, local Airlines, etc.)

30 days or more prior to arrival - $25 charge, plus any supplier penalties.

21 to 30 days prior to arrival - 25% charge, plus any supplier penalties.

14 to 21 days prior to arrival - 50% charge, plus any supplier penalties.

13 or less days prior to arrival date - 100% charge.

Once travel commences there will be no refunds made on unused portions, nor is the price or value exchangeable for alternative services.

If you have any question please contact a sales agent at 1-877-281-8515.

Important Facts Rates subject to change without notice

While CostaRicaIndex.com makes every effort to keep rates current, sometimes suppliers are slow to notify us of changes. Rates are subject to change until reservation is confirmed.

Documentation

U.S. citizens need to have a valid passport (visa is required for some countries). It is the responsibility of all those traveling to obtain information and proper documentation.

CostaRicaIndex.com and its agents accept no responsibility for changes in documentation requirements nor for any departure or entry denials.

Passengers denied boarding for lack of documentation will receive no refund. Full cancellation policies apply to cancellations due to incorrect documentation.

Schedule Changes and Delays

All travel times are based on the best information available at the time of confirmation.

Due to the nature of international travel changes to schedules and itineraries may be necessary and may also prevent the inclusion of some activities.

NO REFUNDS CAN BE GIVEN FOR SUCH ELIMINATION.

We do not accept responsibility for losses or accidental expenses due to changes or delays in airline or hotel overbookings, defaults, weather, strikes, sickness, war, riots, or any other causes not within the power of CostaRicaIndex.com and Expediciones Tropicales. All such losses or expenses are the responsibility of the passenger.

Responsibility

All travel documents and vouchers issued by CostaRicaIndex.com, and its agents are subject to the terms and conditions of the supplier, to the laws of their countries, and to international conventions between countries.

The passenger agrees that CostaRicaIndex.com, and its agents, affiliates, employees, shall not be liable for any damages or losses incurred.

All participants expressly wave any and all rights which one may have against CostaRicaIndex.com, and its agents, officers, or employees caused by the negligence of such persons in connection with foregoing.

Under no circumstance is CostaRicaIndex.com to be construed as a carrier or common carrier under contract for safe passage of the passenger or for luggage and/or belongings.

By enrolling in and tendering payment for any and all services participants agree to accept and agree to be bound by the terms and conditions on this Web Site.

No other person other than an officer of CostaRicaIndex.com by document in writing, is authorized to waive or alter any condition with the foregoing.